Shipping Policy – Shelf and Story
Thank you for choosing Shelf and Story! We are dedicated to delivering your orders promptly and reliably. Our shipping policy has been carefully designed to provide you with transparent and efficient service, adhering to the standards set. Please review the following details to ensure a smooth and informed shopping experience.
Shipping Methods
We offer several shipping options to accommodate various delivery needs:
Standard Shipping:
Our standard shipping option delivers within 5-7 business days after processing. This economical choice is ideal for customers who do not require expedited delivery and are looking for a cost-effective shipping method.
Expedited Shipping:
For those needing quicker delivery, our expedited shipping ensures that your order will arrive within 2-3 business days after processing. This option is well-suited for customers requiring faster service.
Express Shipping:
For the fastest possible delivery, we offer express shipping, guaranteeing delivery within 1 business day, depending on your delivery area. This is the best option for urgent shipments.
Shipping Carriers
We partner with reliable and reputable carriers to ensure your order arrives on time and in excellent condition:
These trusted carriers are selected to offer secure, timely, and reliable deliveries to all eligible regions.
Shipping Rates
Shipping fees are calculated based on several key factors:
- Package Weight: Heavier packages may incur higher shipping costs.
- Shipping Method: Costs vary depending on the delivery speed selected.
- Destination: Rates are influenced by the distance between our warehouse and the delivery address.
Before you finalize your order, shipping fees will be clearly presented during the checkout process, so you’ll always know the total cost upfront.
Processing Time
Upon receiving your payment confirmation, we will begin processing your order within 1-2 business days. Orders placed on weekends or holidays may experience a slight delay, and during peak periods (e.g., holiday seasons or special promotions), processing times may be extended. We will notify you promptly if any delays arise.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor your shipment in real-time, with updates on its status and estimated delivery date. You can track your package through the carrier’s website for the most accurate information.
International Shipping
Currently, we offer shipping within the United States and Canada. We are actively working towards expanding our international shipping capabilities and hope to offer more global delivery options soon. Please stay updated for future shipping expansions.
Address Verification
To ensure timely and accurate delivery, please verify the shipping address you provide during checkout. Ensure that all fields are completed, including the recipient’s name, street address, city, state/province, postal code, and country.
Shelf and Story is not responsible for delays or issues resulting from incorrect or incomplete address details provided by the customer.
Shipping Address
All orders will be shipped from our warehouse located at:
Shelf and Story
142 Bentworth Avenue
Toronto (Yorkdale-Glen Park)
Ontario M6A 1P7, Canada
Shipping Restrictions
Certain products may have specific shipping restrictions due to factors such as size, weight, or legal regulations. If any items in your order are subject to such restrictions, we will inform you promptly and provide alternative solutions or shipping options.
Damaged or Lost Shipments
In the rare event that your order is lost or damaged in transit, please contact our customer service team immediately. We will investigate the situation with the carrier and take appropriate steps to resolve the issue. This may involve issuing a replacement or processing a refund, depending on the circumstances.
Customer Support
For any inquiries or concerns about your shipment, please do not hesitate to reach out to us. You can contact our support team using the following methods:
- Email: support@shelfandstory.com
- Phone: +1 (647) 795-3212
- Contact Form: Get in Touch
Customer Service Hours:
Monday to Friday: 9:00 AM – 8:00 PM Eastern Time
Policy Changes
Shelf and Story reserves the right to amend or update this shipping policy at any time. Any updates will be reflected on our website, and the revised policy will apply to all orders placed after the updated version becomes effective. We encourage you to check this page periodically for any changes.
By placing an order with Shelf and Story, you acknowledge and agree to the terms outlined in this shipping policy. We sincerely appreciate your business and thank you for choosing us for your shopping needs.