1. General Information
At Shelf and Story, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines how we process, ship, and deliver orders across different locations.
Business Hours
🕘 Order Processing: Monday to Friday, 9 a.m. – 8 p.m. (EST)
📦 Orders are not processed on weekends or public holidays.
2. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed after 12 p.m. (EST) will be processed the next business day.
- During peak seasons, processing times may extend to 3-5 business days.
3. Shipping Locations
We currently ship to:
✅ Canada (All provinces and territories)
✅ United States (All states, including Alaska and Hawaii)
❌ We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations outside Canada and the U.S. at this time.
4. Shipping Methods & Estimated Delivery Times
Delivery times vary based on location and shipping method:
| Shipping Method | Estimated Delivery Time | Tracking Available |
|---|---|---|
| Standard Shipping (Canada) | 5-10 business days | ✅ Yes |
| Express Shipping (Canada) | 2-4 business days | ✅ Yes |
| Standard Shipping (USA) | 7-12 business days | ✅ Yes |
| Express Shipping (USA) | 3-6 business days | ✅ Yes |
📌 Note:
- Delivery estimates do not include order processing time.
- Shipping delays may occur due to weather conditions, carrier issues, or high order volumes.
5. Shipping Costs & Free Shipping
- Shipping costs are calculated at checkout based on the destination and selected shipping method.
- Free standard shipping is available for orders over $50 CAD (Canada only).
6. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order via:
🔗 Our Order Tracking Page (Link to be inserted)
📦 Carrier’s Website (Canada Post, UPS, FedEx, etc.)
7. Lost, Stolen, or Delayed Shipments
Shelf and Story is not responsible for lost or stolen packages once marked as “Delivered” by the carrier. However, if you experience issues, please:
- Check with neighbors or your local post office.
- Wait 48 hours, as some carriers mark packages as delivered before actual arrival.
- Contact us at [email protected] for assistance.
8. Incorrect Shipping Information
- Please ensure your shipping details are accurate at checkout.
- If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees.
9. International Shipping
At this time, we only ship within Canada and the United States. International shipping options may become available in the future.
10. Contact Us
For any questions regarding shipping, feel free to reach out:
📧 Email: [email protected]
📞 Phone: +1 (647) 795-3212
📝 Contact Form: Get in touch
📍 Company Address:
Shelf and Story
142 Bentworth Avenue, Toronto (Yorkdale-Glen Park), Ontario M6A 1P7, Canada