Payment Policy
Effective Date: March 1st, 2020
At Shelf & Story, we are committed to providing a secure, efficient, and seamless payment experience for all our customers. This Payment Policy outlines the accepted payment methods, security protocols, transaction handling, and dispute resolution processes. We ensure full compliance with policies to protect your trust and maintain transparency.
1. Accepted Payment Methods
During checkout, we offer a variety of secure payment options to meet your needs. You can confidently use any of the following methods:
- Credit and Debit Cards: American Express, Mastercard, Visa, UnionPay, Maestro.
- Digital Wallets: Apple Pay, Google Pay.
All payment methods are processed through trusted gateways to ensure a smooth and secure transaction experience.
2. Payment Security
Your payment security is our top priority. Our robust system is built on industry-leading security standards to safeguard your financial information.
2.1. Encryption
- All sensitive payment data is encrypted using SSL/TLS protocols during transmission to ensure that your information remains confidential and protected.
2.2. Secure Payment Gateways
- Transactions are processed via trusted, PCI DSS-compliant payment gateways. This ensures your payment data is handled securely and only by authorized systems.
2.3. Fraud Prevention Measures
- We deploy advanced fraud detection tools and manual review processes to monitor and prevent unauthorized activities. Suspicious transactions are flagged for additional verification.
2.4. PCI DSS Compliance
- Our payment systems adhere to the Payment Card Industry Data Security Standards (PCI DSS), which define the best practices for managing cardholder information securely.
3. Transaction Processing
3.1. Real-Time Authorization
- Payment transactions are authorized in real-time to confirm the validity of your payment method. Once approved, you will receive immediate confirmation of your order.
3.2. Payment Confirmation
- A detailed order confirmation email is sent after successful payment, including a summary of your purchase, payment details, and a unique transaction ID for reference.
3.3. Payment Review
- For added security, certain transactions may be reviewed manually or via automated processes. If further verification is required, we will contact you promptly using the email address or phone number provided.
4. Handling Payment Disputes
If you encounter issues or errors with a transaction, we are here to help:
- Reporting Discrepancies: Contact our Customer Service Team immediately if you believe a payment issue has occurred.
- Resolution Process: We will investigate and work to resolve the issue promptly. In some cases, additional documentation may be requested to support the resolution process.
5. Refunds and Cancellations
5.1. Refunds
- Refunds are processed back to the original payment method used for the transaction.
- Processing times typically range from 5-7 business days, depending on your bank or payment provider.
5.2. Order Cancellations
- Orders can be canceled if the request is made before the fulfillment process begins.
- Contact our Customer Service Team as soon as possible to initiate a cancellation. Detailed instructions will be provided based on your order’s current status.
6. Policy Updates
We reserve the right to update this Payment Policy at our discretion. Any changes will be published on our website, and the revised version will take effect immediately for all transactions thereafter. We encourage customers to review this policy regularly to stay informed of updates.
7. Contact Information
For any questions or concerns regarding payments, transactions, or this policy, please reach out to us:
- Company Name: Shelf & Story
- Address: 142 Bentworth Avenue, Toronto (Yorkdale-Glen Park), Ontario M6A1P7, Canada
- Email: [email protected]
- Phone: +1 (647) 795-3212
- Contact Form: Get in Touch
Customer Service Hours:
Monday to Friday, 9 a.m. – 8 p.m. Eastern Time
8. By Using Our Payment Services
By completing a transaction on our website, you acknowledge and agree to the terms outlined in this Payment Policy. We appreciate your business and remain committed to delivering a secure and convenient shopping experience.