Introduction
At Shelf and Story, we respect your privacy and are committed to protecting your personal information. In accordance with the California Consumer Privacy Act (CCPA) and other applicable data protection laws, you have the right to request that we do not sell or share your personal information. This page outlines your rights and the steps you can take to exercise them.
Your Rights Under the CCPA and Other Privacy Laws
If you are a resident of California or other applicable jurisdictions, you have the following rights regarding your personal data:
- Right to Opt Out: You may request that we do not sell or share your personal information with third parties.
- Right to Know: You have the right to request details about the personal information we collect, use, and disclose.
- Right to Delete: You can ask us to delete your personal information, subject to certain legal exceptions.
- Right to Non-Discrimination: Exercising your privacy rights will not result in any denial of service, increase in price, or change in the quality of service.
What Personal Information Do We Collect?
Shelf and Story may collect the following types of personal information:
- Identifiers: Name, email address, phone number, billing and shipping addresses.
- Commercial Information: Purchase history, product preferences, and transaction details.
- Internet or Other Network Activity: IP address, browsing behavior, interactions with our website, and cookies used for analytics and marketing.
- Geolocation Data: If enabled on your device, we may collect location information to provide localized services.
- Inferences Drawn from Personal Data: Preferences, shopping habits, and interests based on past interactions with our website.
We do not knowingly sell or share personal data of individuals under the age of 16.
How We Use and Share Personal Information
Shelf and Story does not sell personal information in the traditional sense (e.g., exchanging data for money). However, we may share certain data with third-party partners, such as:
- Marketing and Advertising Partners: We use cookies, pixels, and tracking technologies to serve relevant ads and improve your shopping experience.
- Analytics Providers: To analyze website traffic and improve our services.
- Service Providers: To facilitate payment processing, order fulfillment, and customer support.
Under CCPA definitions, some of these activities may be considered a “sale” or “sharing” of data.
How to Opt Out of the Sale or Sharing of Your Personal Information
If you would like to opt out of the sale or sharing of your personal data, you can do so by:
- Submitting a request via our Do Not Sell My Personal Information Form.
- Emailing us at [email protected] with the subject line “Do Not Sell My Personal Information.”
- Calling our customer support team at +1 (647) 795-3212 to process your request.
Once we receive your request, we will confirm and process it within 15 business days as required by law.
Managing Cookies and Third-Party Tracking
Some third-party services we use (such as advertising networks and analytics providers) may track your browsing activity through cookies and other technologies. You can manage your preferences by:
- Adjusting your browser settings to block or delete cookies.
- Opting out of targeted ads via the Digital Advertising Alliance (DAA) Opt-Out Tool at www.aboutads.info/choices.
- Managing your ad preferences through Google, Facebook, and other platforms.
Verification Process for Requests
To protect your privacy, we may need to verify your identity before processing your request. This may include:
- Confirming your email address or phone number.
- Requesting additional details related to past purchases or interactions with Shelf and Story.
If an authorized agent is submitting a request on your behalf, we may require additional documentation verifying their authority.
Updates to This Policy
We may update this Do Not Sell My Personal Information policy periodically to reflect changes in our data practices or legal requirements. Please review this page regularly for any updates.
Contact Us
If you have any questions about this policy or your privacy rights, please contact us:
📍 Address:
Shelf and Story
142 Bentworth Avenue, Toronto (Yorkdale-Glen Park)
Ontario, M6A 1P7, Canada
📧 Email: [email protected]
📞 Phone: +1 (647) 795-3212
📝 Contact Form: Get in touch
📅 Customer Service Hours:
Monday to Friday, 9 a.m. – 8 p.m. (EST)