General Questions
1. What is Shelf and Story?
Shelf and Story is an online bookstore dedicated to providing a diverse selection of books at affordable prices, with reliable shipping and excellent customer service.
2. Where is Shelf and Story based?
Our headquarters is located at:
📍 142 Bentworth Avenue, Toronto (Yorkdale-Glen Park), Ontario M6A 1P7, Canada
Ordering & Payments
3. How do I place an order?
You can place an order by:
- Browsing our catalog and adding books to your cart.
- Proceeding to checkout and entering your shipping details.
- Selecting a payment method and completing your purchase.
- Receiving an order confirmation email.
4. What payment methods do you accept?
We accept:
✔️ Credit/Debit Cards (Visa, Mastercard, American Express)
✔️ Apple Pay & Google Pay
✔️ Gift Cards & Store Credits
5. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of purchase. Please contact our support team at [email protected] or call +1 (647) 795-3212 as soon as possible.
Shipping & Delivery
6. Where do you ship?
We currently ship across Canada and the United States. International shipping may be available for select countries—please contact us for details.
7. How long does shipping take?
📦 Standard Shipping: 5-10 business days
🚀 Express Shipping: 2-4 business days
Delivery times vary depending on location and carrier delays.
8. How much does shipping cost?
Shipping costs depend on the destination and selected shipping method. You can view exact costs at checkout. Orders over $50 CAD qualify for free shipping within Canada.
9. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package through our Order Tracking page or the carrier’s website.
Returns & Refunds
10. What is your return policy?
We accept returns within 14 days of delivery for unused and undamaged books. Return shipping costs may apply. For full details, visit our Return Policy page.
11. How do I request a refund?
To initiate a refund, contact [email protected] with your order number and reason for return. Refunds are processed within 5-7 business days after receiving the returned item.
Account & Privacy
12. Do I need an account to place an order?
No, but creating an account allows you to:
✅ Save your shipping details for faster checkout
✅ Track your orders easily
✅ Access exclusive promotions
13. Is my personal information safe?
Yes! We prioritize your privacy and do not sell or share your information. For more details, visit our Privacy Policy and Do Not Sell My Information pages.
Book Availability & Recommendations
14. Do you offer eBooks or audiobooks?
Currently, we specialize in physical books, but we’re exploring eBook and audiobook options for the future. Stay tuned!
15. Can you recommend books for me?
Absolutely! We offer personalized recommendations based on your reading preferences. Contact us via our Get in Touch form for suggestions.
16. What if a book I want is out of stock?
If a book is out of stock, you can sign up for restock notifications on the product page, or contact us for estimated availability.
Contact & Support
17. How can I contact customer support?
📧 Email: [email protected]
📞 Phone: +1 (647) 795-3212
📝 Contact Form: Get in touch
Customer Service Hours:
🕘 Monday to Friday: 9 a.m. – 8 p.m. (EST)
18. Do you offer gift cards?
Yes! Our digital gift cards are available in various amounts and can be used for any purchase on our website.