Effective Date: March 1st, 2020
At Shelf and Story, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.shelfandstory.com, and interact with our services. By using our website, you agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website and services immediately.
1. Information We Collect
We collect both personal and non-personal information to enhance your shopping experience and provide seamless services. Personal information is voluntarily provided when you create an account, place an order, subscribe to our newsletter, or contact customer support. This includes your name, email address, phone number, billing and shipping address, and payment details, which are processed securely through third-party providers. Non-personal information is collected automatically through cookies and tracking technologies when you browse our website. This data includes your IP address, browser type, device information, pages visited, and interactions with our website to help us improve functionality and personalize user experiences.
2. How We Use Your Information
Your information is used to process and fulfill orders, provide customer support, and enhance our website’s functionality. We use your contact details to send order confirmations, shipping updates, and promotional emails (which you may opt out of at any time). Additionally, data collected helps us analyze website traffic, detect fraudulent activities, and ensure compliance with legal requirements. Our commitment is to use your information responsibly, ensuring a secure and efficient shopping experience.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with third-party service providers who assist in payment processing, order fulfillment, email marketing, and website analytics. These partners operate under strict confidentiality agreements and are only permitted to use your data for specified purposes. Additionally, we may disclose information if required by law, such as in response to legal processes, to protect our rights, or in the case of a business merger or acquisition, where customer information may be transferred as part of business assets.
4. Data Retention and Security
We retain personal information only for as long as necessary to fulfill business needs, comply with legal obligations, and resolve disputes. Order records are kept for at least seven years for tax and audit purposes, while marketing subscriptions remain active until you opt out. Customer inquiries are stored for up to two years to ensure quality service. We implement strong security measures, including SSL encryption, access restrictions, and regular security audits, to protect your data from unauthorized access, misuse, or breaches. While we take every precaution, no system is entirely secure, and we encourage users to take additional steps in safeguarding their information.
5. Your Rights and Choices
You have the right to access, update, or delete your personal information at any time. If you wish to review or correct your data, you may do so through your account settings or by contacting our support team. Additionally, you can request data deletion, except where retention is required by law. Marketing emails include an “unsubscribe” option, allowing you to opt out of promotional communications. For cookies and tracking technologies, you can adjust your browser settings to manage preferences. If you wish to exercise any of these rights, please reach out to us via email at [email protected].
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance website functionality, analyze traffic, and personalize content. Cookies help remember your preferences, improve site navigation, and deliver relevant advertisements. We utilize essential cookies for core functionalities, performance cookies for analytics, functional cookies for personalization, and marketing cookies for advertising. You can control cookie settings through your browser, though disabling them may impact website functionality. More details can be found in our Cookie Policy.
7. Third-Party Links and External Websites
Our website may contain links to third-party websites for reference or additional resources. However, we are not responsible for the privacy practices of these external sites. We encourage users to review the privacy policies of any third-party sites they visit before providing personal information.
8. Children’s Privacy
Shelf and Story does not knowingly collect or store personal data from individuals under the age of 13. If we become aware that a minor has provided personal information, we will take immediate steps to delete such data. Parents or guardians who believe their child has submitted personal data may contact us for assistance.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as our business evolves, legal requirements change, or new security measures are implemented. Any modifications will be reflected in the “Effective Date” at the top of this page. In the event of significant updates, we will notify users via email or website announcements. Continued use of our website following policy changes constitutes acceptance of the revised terms.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:
📍 Business Address: 142 Bentworth Avenue, Toronto (Yorkdale-Glen Park), Ontario M6A 1P7, Canada
📧 Email: [email protected]
📞 Phone: +1 (647) 795-3212
🕘 Customer Support Hours: Monday to Friday, 9:00 a.m. – 8:00 p.m. (EST)
At Shelf and Story, your privacy is a priority, and we remain committed to protecting your personal information while delivering an exceptional shopping experience.