Welcome to Shelf and Story. These Terms and Conditions (“Terms”) outline the rules, obligations, and conditions that govern your use of our website, www.shelfandstory.com, and your engagement with our services. By accessing, browsing, or making a purchase on our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept any part of these Terms, we advise you to discontinue the use of our website immediately.
These Terms constitute a legally binding agreement between you (the “User” or “Customer”) and Shelf and Story (“Company,” “we,” “our,” or “us”). We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of our website and services following any changes signifies your acceptance of the revised Terms.
1. General Information
Shelf and Story operates as a legally registered business in Canada, specializing in books and literary products. Our registered business details are as follows:
- Company Name: Shelf and Story
- Business Address: 142 Bentworth Avenue, Toronto (Yorkdale-Glen Park), Ontario M6A 1P7, Canada
- Customer Support Email: support@shelfandstory.com
- Phone Number: +1 (647) 795-3212
- Customer Service Hours: Monday to Friday, 9:00 a.m. – 8:00 p.m. (EST)
2. Eligibility and Website Use
By using Shelf and Story, you confirm that you are at least 18 years old, or that you have obtained legal guardian consent if you are under 18. You agree to use this website for lawful purposes only and in compliance with these Terms. You shall not use our website for any fraudulent or illegal activity, including but not limited to unauthorized access, data scraping, or transmitting harmful content such as malware or viruses.
You agree not to attempt to disrupt the security of our website, gain unauthorized access to customer accounts, or interfere with the normal operation of our services. Any violation of these Terms may result in the termination of your access to our website and potential legal action.
3. Product Information, Availability, and Pricing
Shelf and Story aims to provide accurate product descriptions, pricing, and images. However, we do not guarantee that all content is free from errors. If an error is identified in a product listing, we reserve the right to correct it and cancel any affected orders before processing.
All products are subject to availability, and we reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. Prices are displayed in Canadian Dollars (CAD) and may be subject to applicable taxes and shipping fees. Prices are subject to change without prior notice, and we are not obligated to honor pricing errors caused by system malfunctions or typographical mistakes.
4. Ordering, Payments, and Billing
4.1 Placing an Order
When you place an order, you agree that all details provided are accurate, complete, and up to date. Upon submitting an order, you will receive an order confirmation email; however, this does not constitute final acceptance of your order. We reserve the right to accept or decline any order at our discretion. If we are unable to fulfill your order due to stock unavailability or other unforeseen circumstances, we will notify you and issue a refund if applicable.
4.2 Payments and Billing Information
We accept major credit and debit cards, and other secure online payment methods. All payments must be made at the time of purchase. If your payment is declined or flagged for security concerns, your order may be delayed or canceled.
You agree to provide accurate billing and shipping information. If any discrepancies or fraudulent activity are detected, we may cancel your order and report suspicious transactions to relevant authorities.
4.3 Order Modifications and Cancellations
Once an order has been processed, it cannot be modified or canceled. Please ensure all details are correct before finalizing your purchase. If your order has not yet shipped, you may contact customer support to request a cancellation, but we do not guarantee that it will be possible.
5. Shipping and Delivery
We offer shipping within Canada and the United States. Orders are processed within 1-2 business days, excluding weekends and public holidays. Delivery times vary depending on the selected shipping method and location.
- Standard Shipping (Canada): 5-10 business days
- Express Shipping (Canada): 2-4 business days
- Standard Shipping (USA): 7-12 business days
- Express Shipping (USA): 3-6 business days
Shipping costs are calculated at checkout and are non-refundable. We are not responsible for shipping delays caused by carriers, natural disasters, or peak holiday seasons. If a package is marked as delivered but is missing, customers should contact the shipping carrier directly.
For full details, please refer to our Shipping Policy.
6. Returns, Refunds, and Exchanges
We accept returns within 30 days of delivery, provided that items are unused, in their original condition, and include all packaging. Refunds will be processed to the original payment method within 5-7 business days after approval. Customers are responsible for return shipping fees unless the return is due to our error or a defective item.
For full details, please review our Return Policy.
7. Intellectual Property Rights
All content on Shelf and Story, including but not limited to text, images, product descriptions, logos, and website design, is the intellectual property of Shelf and Story. You may not reproduce, distribute, modify, or use any content without our prior written consent. Unauthorized use of our intellectual property may result in legal action.
8. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, store, and use your data.
- We collect customer data solely for order fulfillment, customer service, and website functionality.
- Personal data is never sold or shared with third parties for marketing purposes.
- We employ security measures to protect customer information, but we cannot guarantee absolute data security.
For full details, please refer to our Privacy Policy.
9. Limitation of Liability
Shelf and Story is not responsible for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability, in any case, shall not exceed the amount paid for the purchased product.
10. Governing Law and Dispute Resolution
These Terms shall be governed and interpreted in accordance with the laws of Ontario, Canada. In the event of a dispute, both parties agree to seek resolution through mediation or arbitration before pursuing legal action.
11. Contact Information
If you have any questions regarding these Terms, please contact us:
- Email: support@shelfandstory.com
- Phone: +1 (647) 795-3212
- Business Address: 142 Bentworth Avenue, Toronto (Yorkdale-Glen Park), Ontario M6A 1P7, Canada
- Customer Support Hours: Monday to Friday, 9:00 a.m. – 8:00 p.m. (EST)
By using our website and services, you agree to these Terms and Conditions. Thank you for choosing Shelf and Story!